Troubleshooting

You see	What it means	What to do
“Limit reached — upgrade your plan to keep going.”	Your plan’s limit is used up.	Top up or upgrade, or wait for your plan to renew.
“Your balance is too low for this answer.”	Not enough balance left for this answer.	Top up, or choose a lighter model or lower effort.
“This answer reached the limit for one turn.”	A single answer has a maximum length.	Send another message, for example “continue”.
“This file type isn’t supported.”	Eono can’t read that file.	Convert it to PDF, text or an image and attach again.
“This agent is a separate add-on that isn’t active on your account.”	The agent has its own plan.	Open the agent’s page and activate its plan.
A sign-in button is greyed out	That sign-in method is switched off for now.	Use the email code or another button.
The sign-in code doesn’t arrive	It may be in spam, or delayed.	Check spam, wait for the timer, press Resend.

Still stuck? Contact support.